Decision details

Accessible Communications Policy 2022 -2024

Decision Maker: Cabinet Member - Regulatory, Compliance and Corporate Services

Decision status: Awaiting Implementation

Is Key decision?: No

Is subject to call in?: Yes


This report is to seek approval for the updates in the Accessible Communications Policy 2022 (Appendix A) from the original in 2016 and update in 2020.





That the updated Accessible Communications Policy 2022 at Appendix A be approved.


Reasons for the Recommendation(s):


The Council is required by law to implement such a policy and it is recognised good

practice. NHS England Accessible Information Standard states Councils need to have

an Accessible Communication’s Policy. The Equalities Act also requires the Council to make reasonable adjustments and the Care Act 2014 requires good quality, useable

information to be provided to the public.

The existing policy has been updated to reflect the changes to the guidance for public service websites.  The Web Content Accessibility Guidelines (known as WCAG 2.1) are an internationally recognised set of recommendations for improving web accessibility.

They explain how to make digital services, websites and apps accessible to everyone, including users with impairments to their:

·       vision - like severely sight impaired (blind), sight impaired (partially sighted) or colour blind people

·       hearing - like people who are deaf or hard of hearing

·       mobility - like those who find it difficult to use a mouse or keyboard

·       thinking and understanding - like people with dyslexia, autism or learning difficulties.


Services must achieve WCAG 2.1 level AA as part of meeting government accessibility requirements.


Alternative Options Considered and Rejected: (including any Risk Implications)


There are no alternative options.




Publication date: 28/07/2022

Date of decision: 20/07/2022

Effective from: 06/08/2022

Accompanying Documents: