Decision details

Tendering for Call Monitoring Platform for Sefton Careline

Decision Maker: Cabinet Member - Cleansing and Street Scene

Decision status: Awaiting Implementation

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

This report is to request Cabinet Members’ authority to commence a mini tendering exercise through the NHC (Northern Housing Consortium) for the provision of platform providers and will be evaluated on the basis of most economically advantageous tender.

Decision:

Decision(s):

(1)

the tender process to select the provider for the provision of Sefton Careline Call monitoring platform be approved; and

 

(2)

delegated authority be given to the Assistant Director (Operational In-House Services) in consultation with the Cabinet Member to award the contract resulting from the procurement process and to award any extension thereof; this will be for a 2+1+1 contract with a total approximate value of £112,000 over the four-year period.

 

Reason(s) for the Decision(s):

To provide a robust call handling and monitoring platform for Sefton Careline to maintain service delivery for service users across the Borough of Sefton providing the Council with a more efficient operation.

 

Alternative Options Considered and Rejected

None

 

Publication date: 21/11/2024

Date of decision: 21/11/2024

Effective from: 30/11/2024

Accompanying Documents: