Issue - meetings
Customer Experience of Claiming Council Administered Benefits and Financial Support
Meeting: 23/06/2016 - Cabinet (Item 16)
16 Customer Experience of Claiming Council Administered Benefits and Financial Support 
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Report of the Head of Regulation and Compliance
Councillor Kevin Cluskey, Member of the Working Group will attend the meeting to report on the work undertaken by the Working Group and the recommendations
Additional documents:
Minutes:
The Cabinet considered the report of the Head of Regulation and Compliance which incorporated the report of the Working Group appointed by the Overview and Scrutiny Committee (Regulation, Compliance and Corporate Services to review the customer experience of claiming Council administered benefits and financial support.
The Cabinet Member – Regulatory, Compliance and Corporate Services commended the work undertaken by the Working Group and indicated that the recommendations would feed into the general review of Customer Services.
Decision Made: That
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(1) |
the Cabinet supports the contents of the Customer Experience of Claiming Council Administered Benefits and Financial Support Working Group Final report and approves the recommendations as set out in paragraph 12 of that report; and
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(2) |
the Head of Corporate Resources be requested to submit a monitoring report to the meeting of the Committee to be held on 17 January 2017, setting out progress made against each of the recommendations set out in the report and that thereafter, monitoring reports be submitted to the Committee on a six monthly basis. |
Reasons for Decision:
The Working Group had made a number of recommendations that require approval by the Overview and Scrutiny Committee (Regulatory, Compliance and Corporate Services) and the Cabinet.
Alternative Options Considered and Rejected:
None.