Issue - meetings

The Cabinet considered the report of the Head of Corporate Resources that set out the background to the Council’s current arrangements for software and services for the Revenues and Benefits Service. It also sought authority to commence a procurement exercise for the provision of a new contract for the Revenues and Benefits software solution.

Decision Made:  That the Head of Corporate Resources:

(1)

To have appropriate and best value contractual arrangements in place for the Revenues and Benefits service;

(2)

The functional requirements for the Revenues and Benefits service are evolving due to channel shift and a move towards greater automation.  The future software solution should deliver the highest level of self-service and achieve the Council’s needs for service performance and cost reduction in line with the overall Customer Strategy;

(3)

Undertaking this process will comply with all procurement legislation and ICT contract management strategy; and

(4)

There is a risk that any transition to a new software solution would disrupt Revenues and Benefits service delivery. The Council must avoid interruption to service delivery and a key requirement for any proposed replacement or enhanced software solution would be a smooth transition. Suppliers will be asked to confirm how a transition to new solutions will be achieved to minimise disruption to service delivery.