Issue - meetings

Report of the Executive Director of Corporate Resources and Customer Services

The Cabinet considered the report of the Executive Director of Corporate Resources and Customer Services in relation to the current telephony solution and the proposed procurement route for a new cloud telephony service.

Decision Made:     

(1)              that the Executive Director for Corporate Resources and Customers Services be authorised to conduct a procurement exercise for cloud telephony solution(s) with a view to entering into a contract for a maximum period of 2 years plus one year; and

(2)              that the Executive Director for Corporate Resources and Customers Services in consultation with the Cabinet Member for Regulatory, Compliance and Corporate Services be granted delegated authority to award the contract(s) resulting from the procurement and to award any extension thereof.

Reason for the Decisions:

To have an appropriate and best value contract(s) in place for telephony service provision.

Alternative Options Considered and Rejected:

To continue with existing telephony solution, however this requires significant investment, does not support the Councils move to cloud based telephony and does not support agile working (soft telephony).