Issue - meetings

Report of NHS Cheshire and Merseyside (Sefton)

The Committee considered the report of NHS Cheshire and Merseyside (Sefton) that presented the findings of the GP General Access engagement that had been carried out to gather feedback from residents on their GP practice. The findings outlined the following:

·       Introduction and background

·       Demographic profiling

·       Experiences of accessing the GP practice during the pandemic

·       Experiences of being triaged

·       Experiences of appointments during the pandemic

·       Experiences of using the GP practice website

·       Summary of findings

·       Next steps

Members of the Committee asked questions/raised matters on the following issues:

• The way the data was presented within the survey for accessing GP practices by telephone.
• Different approaches taken by different receptionists.
• Patient care for different conditions.
• How the data contained within the survey had been obtained.
• Advice for patients struggling to access a GP.
• Concerns that opportunities for early diagnosis of conditions were being missed.

RESOLVED:

That the report be noted.