Issue - meetings

Report of the Executive Director of Corporate Resources and Customer Services

The Committee considered the report of the Executive Director of Corporate Resources and Customer Services that provided a summary of the performance of the Managed Services ICT Contract over the last 12 months, currently outsourced to Agilisys. The report covered the following areas: Agilisys Contract Performance against key performance indicators; project delivery and security; and the wider work of the ICT Client team in relation to ICT and Digital.

The report concluded that the current contract with Agilisys had performed well and had delivered significant savings for the authority compared to the previous contractual arrangement; and that the relationship between the partners was good, with robust challenge where needed, with a shared vision and approach to service improvement and risk, which had provided significant benefits to the authority, particularly around security challenges.

ICT KPI Performance was attached to the report as Appendix A.

Members of the Committee asked questions/commented on the following issues:

·       Methods by which the Council was kept updated on risks associated with cyber security.

·       The need to be vigilant of phishing and impersonation attacks.

·       Difficulties associated with obtaining sufficient evidence to prosecute those responsible for phishing and impersonation attacks.

RESOLVED:

That the report on the performance of the Managed Services ICT Contract over the last 12 months be noted.