Issue - meetings

Report of the Chief Legal and Democratic Officer

The Committee considered the report of the Chief Legal and Democratic Officer that included the most recent report from the Cabinet Member – Regulatory, Compliance and Corporate Services.

Members of the Committee asked questions/commented on the following issues:

·       A concern was expressed that the recorded message, when calling the Customer Services Contact Centre, immediately suggested going online to access services; yet the reason customers telephoned was to speak to a person to resolve their problem. It was suggested that the recorded message be revised

·       Reference was made to the fact that the report headings were referred to in the update on the Overview and Scrutiny Management Board but that no details were provided on the decisions made

·       In respect of Member Development reference was made to the mandatory course completion rates and particularly that high numbers of Members were not participating in the courses; was there a breakdown of statistics by political party; and that the courses were more relevant to officers than elected Members. reference was also made to the Local Government Association’s input into training courses.       

RESOLVED: That