Issue - meetings

1.

Agilisys Contract Performance against key performance indicators - during the contract period to date Agilisys had met key performance measures (KPI’s) except when exceptional agreed circumstances had prevailed; and customer satisfaction had remained high during the last 12 months, and any scores falling below expected standards were followed up on a case-by-case basis.  Performance over the last 12 months was detailed in Appendix A attached to the report;

2.

Project Delivery and Security – in respect of project delivery, Agilisys provided a significant volume of ad hoc projects to Sefton, in line with the provisions of the Contract; these ranged from system upgrades to major infrastructure programmes; and

In respect of cyber security, risk continued to be significant issue for local authorities across the Country, and the risk of an Information Security Breach due to a cyber-attack featured on the Corporate Risk Register and although Sefton had made significant investment in its security tools, polices, and licenses the threat to the Council network was still significant.   Over the last 12 months it was noted that local authorities had been targeted via distributed denial of service attacks.  This type of attack flooded the targeted website or online service with traffic (requests) and could overwhelm the service making it unavailable to legitimate users; and

3.

the wider work of the ICT Client team in relation to ICT and Digital - the ICT client team had also delivered services and support for ICT across the Council, including specialist ICT Procurement and Contract Management for approximately 250 ICT Contracts; and the team provided a dedicated System development support for both Children’s and Adults Social Care, as well as Education functions, supporting both the Children’s Improvement Programme, and the SEND improvement programme. 

(1)

the report detailing the performance of the Managed Services ICT Contract over the last 12 months, currently outsourced to Agilisys, be noted; and

(2)

the Senior Manager ICT & Digital be requested to produce statistics detailing the % increase in the number of Cyber-attacks year on year on Sefton’s corporate network.