Issue - meetings

Report of the Chief Legal and Democratic Officer

The Committee considered the report of the Chief Legal and Democratic Officer that included the most recent report from the Cabinet Member – Regulatory, Compliance and Corporate Services.

A Member of the Committee suggested that that the salutation message relayed at the start of each incoming call to the Council’s call-centre, encouraging customers to use online Council services should be changed; as the reason telephone calls were made to the call-centre was because the customers wished to speak to a call-centre operative. It was acknowledged that reducing staff resources necessitated the use of online services; that customers could eventually speak to a call-centre operative if they wished; and that visits could also be made to the Council’s One Stop Shops.

RESOLVED: That