Issue - meetings

Cabinet Member Report - December 2023 to February 2024

Meeting: 27/02/2024 - Overview and Scrutiny Committee (Regulatory, Compliance and Corporate Services) (Item 53)

53 Cabinet Member Report - December 2023 to February 2024 pdf icon PDF 480 KB

Report of the Chief Legal and Democratic Officer

Additional documents:

Minutes:

The Committee considered the report of the Chief Legal and Democratic Officer that included the most recent report from the Cabinet Member – Regulatory, Compliance and Corporate Services.

 

A Member of the Committee suggested that that the salutation message relayed at the start of each incoming call to the Council’s call-centre, encouraging customers to use online Council services should be changed; as the reason telephone calls were made to the call-centre was because the customers wished to speak to a call-centre operative. It was acknowledged that reducing staff resources necessitated the use of online services; that customers could eventually speak to a call-centre operative if they wished; and that visits could also be made to the Council’s One Stop Shops.

 

RESOLVED: That

 

(1)

the update report from the Cabinet Member – Regulatory, Compliance and Corporate Services be noted; and

 

(2)

Councillor Lappin be thanked for her attendance at the meeting.