To submit the findings of the review
undertaken by the Customer Experience of Claiming Council
Administered Benefits and Financial Support Working Group
Decision type: Key
Reason Key: Community Impact;
Decision status: Recommmend Forward to Council
Wards affected: (All Wards);
Notice of proposed decision first published: 28/08/2015
Financial: No;
Community Impact: Yes;
Decision due: 23 Jun 2016 by Cabinet
Lead member: Cabinet Member - Regulatory, Compliance and Corporate Services
Lead director: Head of Regulation and Compliance
Department: Regulatory, Compliance and Corporate Services
Contact: Paul Fraser, Senior Democratic Services Officer Email: paul.fraser@sefton.gov.uk Tel: 0151 934 2068.
Consultation process
Interviews; Presentations; Site
visits
Consultees
Customers; arvato (One Stop Shop and
Call-Centre Staff); Job Centre Plus; Care Leavers; Registered
Social Landlords; Welfare Rights; Citizen's Advice Bureau; Housing
Homelessness Emergency Limited Assistance Scheme