Issue details

Procurement of Telephony Solution

This report sets out the background to the Council’s current telephony solution, the Council's new and emerging requirements and proposes a procurement route to implement a new telephony solution.

Decision type: Key

Reason Key: Financial Impact;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 30/09/2020

Financial: Yes;

Community Impact: No;

Decision due: 5 Nov 2020 by Cabinet

Lead member: Cabinet Member - Regulatory, Compliance and Corporate Services

Lead director: Executive Director of Corporate Resources and Customer Services

Department: Regulatory, Compliance and Corporate Services

Contact: Helen Spreadbury Email:

Consultation process

Consultation has been conducted via face-to-face meetings, email and voice/video calls. Soft market testing has taken place with external suppliers.


ICT Client officers / Key Council stakeholders / Agilisys ICT officers

Agenda items

List of background documents to be considered by decision maker

  • Procurement of Telephony solution